Shipping policy

# Shipping & Collection Policy (Central Coast)

**Effective date:** 25 March 2026  
This policy applies to orders placed with **Timber Coast Customs** for local collection and local delivery.

## Local Collection (Free) — Central Coast
**Cost:** Free  
**Where:** Central Coast, NSW (collection address provided in your confirmation / ready-for-collection message)

**How it works**
- Collection is **by appointment only** (so we can have your piece ready and safely accessible).
- Once your order is ready, we’ll contact you to **book a pickup time**.
- Please bring:
  - Your order confirmation (digital is fine), and
  - A suitable vehicle/trailer and tie-downs for safe transport.

**Loading**
- We will assist where possible, but you are responsible for ensuring the item is safely loaded and secured for transport.

## Local Delivery (Flat Rate $70) — Central Coast
**Cost:** $70 flat fee per order  
**Area:** Central Coast, NSW (local delivery zone)

**Delivery scheduling**
- After your order is ready, we’ll contact you to arrange a **delivery date/time window**.
- Delivery times are typically scheduled during business hours (unless otherwise arranged).

**Delivery method (standard)**
- Standard delivery includes delivery to your **front entrance / ground-level access point**.
- For large/heavy pieces, delivery may require clear access and adequate space.

**Access requirements**
To avoid delays or extra fees, please ensure:
- Clear access (driveway/pathway) and safe entry
- Doorways, halls, and stairwells are measured and suitable
- Any stairs, tight access, lifts, or complex carries are disclosed in advance

**If access is difficult**
- If delivery requires stairs, special handling, or extra time, we may need to quote an **additional carry fee** (we’ll confirm before proceeding).

## Missed Deliveries / Rescheduling
If nobody is available to receive the delivery during the confirmed window:
- The delivery may be returned to our workshop, and
- A **re-delivery fee of $70** will apply to reschedule.

## Inspection on Arrival
Please inspect your item on delivery/collection where possible.
- If there are any concerns, notify us **as soon as possible** (ideally within 24 hours).

## Delivery & Collection for Custom Pieces
For made-to-order/custom furniture builds:
- Delivery/collection timing is confirmed once your piece is completed and ready.
- Any special delivery requirements should be discussed early in the build process.

## Contact
For delivery questions, access checks, or to arrange collection:
- **Phone:** 0415 928 535  
- **Email:** (add your email here)

## Consumer Rights
Nothing in this policy limits your rights under **Australian Consumer Law**.